Privacy

1. Data controller

The controller responsible for the personal data processing described in this policy is Inline Software Lab, domiciled in Popayán, Cauca, Colombia.

Tax ID (NIT):

1.002.777.848-1

Contact:

contacto@inlinesw.com · 322 646 2313

2. Data we collect

We collect only the data that the data subject provides directly, in the following contexts:

• Contact form: name, email address, phone number (optional), type of interest, and the content of the message.
• Clients with an active service (Portal): name, email address, phone number (optional), and data about the contracted service (type, description, start date, status) and its associated subscription (amount, frequency, next billing date, status). The access password is stored encrypted, never in plain text.
• Management panel administrators: email address and encrypted password, for authorized Inline personnel only.

We do not collect browsing data from visitors to the public site who do not complete any of these forms — see also the Cookies section.

3. Purposes of processing

• Responding to contact and business information requests.
• Managing the relationship with active clients: Portal access, contracted service status, and billing information.
• Administering internal access to the site's management panel.
• Complying with legal obligations or requirements from a competent authority, when applicable.

We do not use the collected data for targeted advertising or commercial profiling, and we do not sell or transfer it to third parties for purposes other than those described here.

4. Your rights

Under Article 8 of Colombian Law 1581 of 2012, as the owner of your personal data you have the right to:

• Know, update, and correct your personal data.
• Request proof of the authorization granted for its processing.
• Be informed about how your data has been used.
• File complaints with the Superintendencia de Industria y Comercio (SIC) for violations of the law.
• Revoke your authorization and/or request deletion of your data, when constitutional and legal principles, rights, and guarantees are not respected.
• Access your personal data free of charge.

5. How to exercise your rights

You can exercise your rights by writing to contacto@inlinesw.com stating your request (inquiry or complaint) and the information needed to identify you. Response times follow the deadlines set by law:

• Inquiries: handled within a maximum of 10 business days from receipt. If it cannot be resolved within that period, we will inform you of the reason and a new date, which may not exceed 5 additional business days.
• Complaints (correction, update, deletion, or revocation): within the 2 business days following receipt, the notation “complaint in process” will be added to the corresponding record, and it will be resolved within a maximum of 15 business days, extendable by 8 more business days if necessary.

6. Retention and security

We retain data for as long as an active relationship exists (an unresolved message, an active service or subscription, an active administrator account) or for as long as necessary to fulfill the purpose for which it was collected, and we delete or anonymize it once it is no longer needed, except where legally required to retain it longer. We apply reasonable technical security measures (password encryption, role-based access control, data isolation between clients) to protect information against unauthorized access, loss, or alteration.

7. Cookies and similar technologies

The public site (this page, Products, Projects, Capabilities, News, About, Contact) does not use analytics, advertising, or third-party cookies. The only cookies this site generates are strictly necessary session cookies to keep signed-in sessions active for those accessing the admin panel or the Client Portal — never for someone who only browses the public site. Colombia does not have a specific cookie law (unlike the European ePrivacy regulation); their processing is governed by the same principles of Law 1581 of 2012 when they come to identify a person, which does not happen with the cookies described here. If analytics or advertising are added in the future, this section and the corresponding consent mechanism will be updated before they are activated.

8. Data processors and transfers

To operate the site and store the information described, we use technology infrastructure providers (application hosting, database, and, once active, transactional email delivery) that act as data processors under Inline's instructions, never on their own behalf. These providers may operate infrastructure located outside Colombia, which may involve an international transfer of personal data under the terms of Article 26 of Law 1581 of 2012. We do not share your data with third parties for commercial or advertising purposes unrelated to the operation described in this policy.

9. Supervisory authority

The Superintendencia de Industria y Comercio (SIC) is the Colombian authority responsible for overseeing compliance with Law 1581 of 2012. You may file complaints or inquiries directly with the SIC if you believe your rights have not been respected.

10. Changes to this policy

We may update this policy to reflect legal or operational changes. Substantial changes will be announced on this same page, indicating the date of the last update. This document is a draft prepared from the legal sources indicated at the top of this page — Inline must formally review it before treating it as a final, binding version.

See also the Terms and Conditions for the use of this site.